• Description:
• SİSTEM: It is an organization whose official title is Sistem Eğitim ve Belgelendirme Ltd. Şti and which makes certification at management systems. Hereafter it will be referred to as SİSBEL.
• SİSBEL Logo: A logo which SİSBEL is used to define SİSBEL’s own name and certification program.
• SİSBEL Quality System Logo: A symbol which is used to show the certification status of organizations that were certificated by SİSBEL.
• SİSBEL Management System Logo: It is a symbol to show certification status of organizations which were certificated by SİSBEL.
• Management System Certificate: It is certificate which is issued on behalf of customers, is showing to conform to standard that is found by examining about management system, whose validity period is for 3 years and which is renewed every year.
• Customer: It is an organization which was certificated by SİSBEL.
• Accreditation: In relation with a conformity assessment establishment, able to be ability to particular conformity assessment jobs doing showing that  indicate a third party conformity
• Certification: It is declaration of uprightness of the third party about products, processes or people.
• Surveillance: Basis for Basis for can be continued validity of the declaration of conformity, systematic repetition for   of conformity assessment activities.
• Suspension: It is a temporary cancellation of conformity status for all or a part of specified scopes of evidence statement.
• Audit: It is a systematic, independent, documented process which is applied to evaluate objectively for obtaining records, statements or other relevant information and appointing the amount of these specified conditions occur.
• Certification Audit: It is a first audit which is made for conformity assessment of whole processes of organization to relevant standard.
• Surveillance Audit: Min once a year or with customer's request (2, 3 or more in a year),it is and audit of  the continuation of compliance with the relevant auditing standards and  continuous improvement. It is made max 1 year after certification audit.
• Follow up Audit: It is a non-compliance verification that is performed if there were major nonconformities at the end of certification or surveillance audits, 
• Audit of Address Change: It is an audit which is performed in the event of a change in address of the organization.
• Audit of Scope Change: It is an audit which is made for expansion or contraction scope of organization’s certificate.
• Re-Certification Audit: It is an audit which is made for organizations that were certificated by SISBEL and whose certificate expiration finished after 3 years and their re certifications.
• Abnormal Audit: They are audits which is made witout program by SISBEL when there were complaints, that include objective evidences, about customer.
• Non conformity: Non-performance of a requirement.
• Major (big) nonconformity: Non-performance of all requirements of standard or incomplete applications that may cause to break down of system. It is a status that total impact of a certain number of minor nonconformities may cause to break down of system.
• Minor (small) Nonconformity: The applications that may not cause to break down of system.
• Observations: The applications that are not clear to define as minor nonconformities and can not be referred to the relevant standards, which entertain risk that can be minor nonconformities in the future.
• Planning of Audit:
• In accordance with information that customer give, numbers of audit day are confirmed, audit team is formed and if necessary supported by technical experts audit plan is formed. Plans are informed customer before min 15 days from audit. 
• Surveillance audits are planed, based on the last day of the stage 2 certification audit, as will be after a year after. Non-compliance and corrective actions that may occur in the surveillance audits of the closure will be kept in mind are planned. Non-compliance and corrective actions that occur in the surveillance audits of closure durations must be made within one year after stage 2 audit. Otherwise, the certification status will be suspended.
• Re certification audit is planed, based on the last day of the stage 2 certification audit, as will be after three years after. Non-compliance and corrective actions that may occur in the surveillance audits of the closure will be kept in mind are planned. Non-compliance and corrective actions that occur in the surveillance audits of closure durations must be made within three years after stage 2 audit. Otherwise, the certification status will be suspended. If there is not a big revision at organization, stage 1 audit isn’t made.
• Follow up Audit: If major nonconformities were found at audits, follow up audit is made on customer sites. Only detected nonconformities are confirmed at follow up audit. Lead auditor determines to duration would be how much time.
• Audit plan is offered to the customer. Customer has the rights not to accept and to appeal to audit date, auditors, technical expert. When such a situation is informed to us, necessary corrections will be made.
• Note: You have the right to request changes of the audit team. When you requested corrections will be made.
• Realizing of Audit
• In accordance with the customer agreement, is made according to the audit plan. Standard, legislation and compliance with customer requirements are evaluated. Audit team offers audit findings in a report as an advice to certification committee.

• Giving of Certificate
• If audit team advise in direction of certification and certification committee decides in direction of this advice, customers are eligible to receive certificate.
• Suspension – Down suspension of Certificate
• When there is major nonconformity at surveillance audits, minor nonconformities that were found at audits, don’t close in the agreed time audit team’s advices are submitted to the certification committee. With the approval of certification committee, certificate is suspended. 
• When customer doesn’t fulfill contract’s requirements, certification manager submits this to certification committee, With the approval of certification committee, certificate is suspended. 
• If customer makes necessary corrections, with the approval of certification committee, certificate is down suspended. The suspension duration of certificate is max six months.
• Cancellation of the Certificate
• In the case of customer request or customer whose certificate is suspended, doesn’t make necessary corrections or customer doesn’t fulfill contract’s requirements, with the approval of certification committee, certificate is canceled.  
• Contraction and Expansion of Scope 
• The decision of contraction of scope is made before on site audit, the decision of expansion of scope is made after on site audit. 
• Certificated Organization’s (customer) Liabilities
• To provide correct information to SISBEL about numbers of employees, product scope, its branches etc.
• To comply with the requirements of the contract with SİSBEL
• To do works related to management system and to appoint representatives for communicate with our organization.
• To approve the audit plan or if has change request to inform.
• To provide to realize surveillance audits within max one year after stage 2 audit’s last day.
• To provide to realize re certification audits within max 3 years after stage 2 audit’s last day.
• To reach the system documents (quality manual, procedures, instructions, plans, etc) to SISBEL timely and completely before audit for documentation audit,
• To help to audit team on site audit (information supply, document supply, etc.).
• To provide the necessary resources to audit team during the audit.
• To help in the process until audit planning, implementation, reporting and completion of corrective actions, to give information timely and completely.
• To approve audit report, to close opened nonconformities at the appointed time.
• To comply with the requirements of the certificated management system standard.
• To comply with all legal requirements about its production-service.
• To notify in writing to SISBEL within 1 month to organizational changes ((a) Legal, commercial or organizational status or ownership, b) The key managers such as organization and management, decision and technical staff, c) Contact address and important fields, d) the scope of operations under management system )
• To comply with any written or oral instructions which it has taken from SISBEL about certificated management system.
• To provide to use logo according to logo using procedure
• Not to transfer to other organization or other legal entity the management system certificate and logo using and to keep.
• To stop the use of the logo and the certificate after certificate suspension, cancellation or termination of the contract.
• To fulfill financial obligations to SISBEL in terms of the contract is determined..
• To make min one internal audit and one management review before certification audit.
• To keep records of customer complaints about product/service arising from the nonconformities in management system and to be presented when they are wanted. 
• When necessary, to let to make a witness audit in scope of accreditation audit (to be send observers to certification/surveillance audit by accreditation body.)
• When necessary, to let to offer information and certificate of customers to accreditation body and their auditors at accreditation audits.
• When necessary, to let to offer information and certificate of customers to judicial authorities..
• To enter stage 2 audit, improved nonconformities in stage 1 audit within the latest 3 month
• To enter follow up audit, improved nonconformities in stage 2 audit within the latest 6 month
• In the case of suspension of certificate, to enter an audit, corrected within the latest three month.
• To answer the audit announcements and correspondence that is made by SISBEL
• To inform cancellation request of certificate with a letter before a month from surveillance audit, otherwise to cancel after effecting the payment. 
• To stop to use of the logo, refer to it  and the certificate after certificate suspension or cancellation, not to use documents, which it use for  promotion and advertising etc, that have signs and symbols about certificated.
• If certificate was cancelled, to be delivered original certificate within fifteen days and not to use no way.
• Not to use of references of management system certification, such as certification body had certificated a product, a process or a service.
• Not to imply to apply to activities that are outside the scope of certification
• Not to make any misleading statement about certification or not to let.
• Not to use its certification cause of cast shadow on certification body and its reputation and will lose public trust.
• If not to fulfill liabilities, to agreed to pay compensation to five times of contract price.
• Sistem Eğitim ve Belgelendirme’s Liabilities
• To keep secret all information and documents about customer.
• To assign audit team, plan of audit, perform of audit and report of audit., in accordance with ISO 19011 Quality and Environmental Management Audit manual, relevant standards, EA, IAF and Turkak publications.
• To consider complaints and suggestions of customer about audit plan, auditor etc.
• To tell the rights and methods to complain and avoid for certification, audit, audit team, reporting of audit, decision of committee etc. to customer. 
• To inform customers about update of standard, published new Standard etc.  
• To announce audits previously to customers. 
• To report complaints that come to SISBEL, is arising from the nonconformities in customer’s management system to the customer in writing.
• To want corrective actions from customer for coming complaints about management system and to audit according to the importance of complaint.
• To alert in case of unfair use of the certificate in writing, if it doesn’t correct, to cancel the certificate, to inform relevant institutions and organizations.
• To alert customers in case of misuse of using the logo in writing, if it doesn’t correct, to cancel the certificate.
• To offer the information document with customer approval in case the information, document about customer are wanted from judicial authorities.
• To offer the information document with customer approval in case the information, document about customer are wanted from accreditation body.
• To be announced from our website customers whose certificates were suspended or cancelled and to inform related organizations.
• Not to carry out any activities that will cast shadow on neutrality.
• To cancel the certificate of customers which don’t make the payment, don’t confirm the audit plan, difficult the audit and evade regulations of certificate usage rules.
• To take decisions about result of audit. (certification, not certification, suspension – down suspension, putting surveillance, peracute audit etc)
• To inotify customers about each change in the certification requirements in writing, to verify compliance with new conditions of its customers. 
• In the case of suspension or cancellation of SISBEL’s accreditation, received fees in the last audit give back to customer.
• In the case of changing business that stops certification activities of SİSBEL received fees in the last audit give back to customer.
• Damages arising from the nonconformities of SISBEL in certification,  are fixed by SISBEL.
• To cancel contract unilaterally. 
• Pricing
• Certification validity period is 3 years.
• Certificates prepare as a year and will be renewed after every audit.
• Costs of each additional certificate, that will be wanted, are 100 TL.
• Auditors transport, boarding, accommodation costs and KDV are not included in the price.

For 3000 Employees

• Payment and Bank Information
• The all amount of audit (Audit, auditors transport, and boarding) are done the latest 1 week ago from audit. Certificate isn’t delivered to customers whose payment is uncompleted. Certificates of customers who have missing payment is cancelled and back payment isn’t made. 
• If customer is indifferent to announcements of planning of surveillance or follow up audits and isn’t made audits, does not accept the audit although announcements of audit made, doesn’t confirm audit ten days before the date specified, doesn’t make payment, its certificate is cancelled, customer  pays all surveillance audit.
• Sistem Eğitim ve Belgelendirme Ltd. Şti. Account information xxxxxx Bank İstanbul-xxxxxxxx Branch
• Legal Liability
• The following organization partners who have names and signatures, because of this contract, organization is liable jointly and severally through their debt to our organization.

• Dispute Resolution
• Istanbul courts and execution offices  are authorized by the solution of any dispute may arise in the application of this agreement and the attachments